Guarded Send
Understand Guarded Send as the human-confirmed WizField AI SMS send path that requires permissions and canonical messaging execution.
Guarded Send is the human-confirmed Copilot SMS send path. It requires the right permissions and sends through WizField messaging execution truth.
Define Guarded Send in WizField AI
Operator Copilot can generate SMS follow-up drafts for calls. Guarded Send is the controlled path that lets an authorized user send a reviewed draft.
Guarded Send is not autonomous customer outreach.
Require Human Confirmation and Permissions
Copilot guarded send requires calls.view and messaging.send. The Send affordance appears only when guarded send is enabled and user permissions allow it.
Staff can review and edit AI SMS draft text before sending.
Use Canonical Messaging Execution
WizField sends Copilot customer SMS through the canonical messaging service. Copilot must not bypass WizField messaging execution truth through a telephony shortcut.
A sent Copilot draft links to the outbound message record.
Continue With AI SMS Drafts
For the full draft lifecycle, read How AI SMS Drafts Work. For review questions, read Why Did an AI SMS Draft Require Review Before Sending?.
AI Recommendation Run
Understand an AI Recommendation Run as WizField AI generation and audit trail data, not an action execution or messaging record.
Customer Reply Observation
Understand Customer Reply Observation as read-only WizField AI outcome hydration from messaging threads after a sent Copilot SMS.